Our most recent experience was the best yet. Kamie Brodewyk, the service manager at Alderson, did an excellent job of communicating with us and responded prompltly to all our concerns. We live 2.5 hours drive from Lubbock. That does create a challenge for us as well as Alderson. Alderson provided a very good loaner for the time and Kamie made it possible for us to collect our car again even after hours.
When my husband and I decided to purchase a luxury SUV, we looked at several different SUV. We decided to go with Alderson for several reasons. The salesman Arond was very knowledgable about the Lexus product. When the dealership didn't have the color I wanted, within 10 minutes they located one and that dealership had it ready for by the time my husband and I completed the paperwork. When we picked up the vehicle, Arond spent an hour with us going thru the different features . At the end, he told us if we had any questions not to hesitate to call. I am very pleased and happy with my purchase and the respect shown to my husband and me.
Salesman was friendly, didn't pressure us hard and gave us time to discuss & make a decision. There were a few dings and issues that should have been revealed, but buying a used car, it's let the buyer beware. However, since this was a CPO, I figured there would be a disclosure, but there wasn't. Overall, though, one of the more pleasant experiences buying a car I've had due to the professionalism of both the salesman and the manager.